Curriculum Vitae
My career path and educational background have been anything but typical. I've taken a unique journey in life, open to new opportunities as I move through experiences. Along the way, I've learned to adapt to new environments, broadened my perspective on the world, and stayed curious about what's out there. I don't have a traditional resume, but what I lack in convention, I make up for in versatility and an open mind to learn and grow in any situation.
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I'd encourage you to also look at my Skillsets page, where I go into detail about the skills I've gained across my journies and what I can do with them to better demonstrate my personal philosophies and what I can contribute to your organization.​
Hello! My name is Julia. I am a natural leader with over a decade of experience fostering trust as a dedicated advocate for both customers and members of my team. My greatest strength lies in my innate ability to navigate both familiar and uncharted territories with equal levels of precision and curiosity, leveraging my talent for organizing information to engineer clear paths to solutions and end goals. Passionate about continuous learning and improvement, I am driven by a service-oriented approach to leadership, where empowering others to succeed is not just a duty, but a core value I hold dear.
Second language: Italian (intermediate conversational)
Education
Mar. 2024
Foundations of Project Management
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Project Planning: Gained insights into effective project planning techniques, including defining project scope, setting goals, and creating timelines.
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Team Collaboration: Learned strategies for fostering teamwork and collaboration among project stakeholders to achieve common goals.
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Risk Management: Understood how to identify, assess, and mitigate risks throughout the project lifecycle to minimize potential disruptions.
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Effective Communication: Explored the importance of clear and concise communication in project management, including techniques for engaging stakeholders and resolving conflicts.
Sep. 2022
Essentials of Organizing
NAPO
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Foundational Principles: Understood the fundamental principles of organizing, including decluttering, categorization, and space optimization.
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Client Interaction: Learned effective strategies for assessing client needs, establishing goals, and maintaining clear communication throughout the organizing process.
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Workflow Management: Explored techniques for streamlining workflows, managing priorities, and maximizing efficiency in both home and office environments.
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Professional Development: Gained insights into building a successful organizing business, including marketing strategies, risk management, client acquisition, and ethical considerations.
Incomplete Degree
B.A. in Psychology
Hood College
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Major in Psychology
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Minor in Women's and Gender Studies
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Transferred from Rochester Institute of Technology (RIT)
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One class left incomplete (History of Psychology)
Communication (Written and Verbal)
10+ years of experience
Time Management & Prioritization
10+ years of experience
Creative Problem Solving
10+ years of experience
Quality Control
3 years of experience
Adaptability
10+ years of experience
Empathy & Emotional Intellegence
10+ years of experience
Intensive Customer De-escalation
3 years of experience
Leading Cross-Cultural Teams
2 years of experience
Budget Management
3 years of experience
Leadership
10+ years of experience
De-escalation
10+ years of experience
Project Management
2 years of experience
Negotiation
3 years of experience
Conflict Resolution
2 years of experience
Critical Thinking
10+ years of experience
Customer Service
10+ years of experience
Remote Working
3 years of experience
Risk Management
2 years of experience
Languages
English (American)
Native speaker
Italian
Intermediate (studied in Italy 2023-2024)
Professional Skills
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Mass Records Management: Updated and maintained hundredes of applicant statuses and records per week, progressing certifications and ensuring accurate records are kept.
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Process Improvement: Optimized an inherited fully-manual system and began integrating automated and more efficient processes, along with better accessibility and compliance.
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Physical Database Clearout: Undertook a project to clear physical database of several hundred expired applicant records that were slowing filing and processing, cross-checking with e-records.
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Mass-Volume Management: Managed tasks at a large volume, handling records and tasks with maximized efficiency.
Apr - Aug 2025
Exam Manager
Pennsylvania Certification Board
Harrisburg, PA, USA
Full-Time
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Optimized Workflow: Reduced executive inbox from over 15,000 unread emails to a manageable 150–350, streamlining communications and prioritizing key tasks.
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Task Management: Implemented structured task management, ensuring short- and long-term projects were organized, tracked, and completed efficiently.
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Communications: Took ownership of executive communications, handling inquiries and managing correspondence that did not require direct executive input.
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SOP Development: Developed departmental procedures for my role, leveraging expertise in database and SOP creation to improve efficiency and organization and ensure smooth succession if needed.
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Client Offboarding: Played a key role in client transitions, assisting in offboarding four clients and managing the transition process to ensure smooth handovers, including requests post-transition.
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Receipts Management: Organized and submitted executive receipts and financial documentation in a timely manner.
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Event App Assistance: Assisted Meeting Managers and Association Executives as needed with clients and events, including creating a CME-approved conference app through Yapp, a first for our organization.
Dec 2024 - Apr 2025 (Temp)
Executive Assistant to Sr. Director
Pennsylvania Medical Society
Mechanicsburg, PA, USA
Full-Time / Temporary
Oct - Nov 2024 (Temp)
HR Associate
Ross Stores, Inc
Carlisle, PA, USA
Full-Time / Temporary
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Pre-Employment Processing: Coordinated and administered pre-employment activities, including drug test scheduling, I-9 verifications, and handling internal paperwork to ensure a smooth onboarding experience.
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Internal Job Management: Managed job postings and applications, verified applicant status and standing, and provided timely support throughout the hiring process.
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Test Administration: Conducted test administration for internal candidates seeking new roles, contributing to fair and efficient internal mobility.
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Cross-Department Coordination: Facilitated internal requests across departments with quick turn-around, ensuring seamless communication and workflow.
May 2020 - June 2022
Supervisor
May 2021 - June 2022
Lead Agent
May 2020 - April 2021
Genesis Digital, LLC
Remote
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Customer Focus: Raised customer satisfaction rating by 10% within the first quarter as Supervisor, implementing soft skills training.
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Employee Engagement & Coaching: Provided regular growth-oriented feedback, surpassing learning goals, reducing employees on PIPs by 75%.
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Feedback & Conflict Resolution: Successfully re-motivated disengaged employees by navigating and addressing employee concerns, leading to multiple promotions.
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Cross-Functional Communication: Developed cross-department communication methodologies, improving interactions with QA and more efficient customer support, reducing turn-around on advanced technical topics from over 1 month to 1-3 days.
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Relationship Building & Negotiation: Trusted liason for internal conflict resolution. Served as a lead for de-escalation techniques while upholding company protocols while ensuring a satisfactory outcome.
2014 - Current
Board Member
The Lotus Fund
Harrisburg, PA, USA | Remote
Volunteer Position
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Contribute to the grant selection process by carefully reviewing and processing applications from individuals seeking funding for artistic projects for what will have the most impact on the community.
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Collaborate with fellow board members during annual meetings to evaluate grant applications, discuss the merits of each proposal, and make informed decisions regarding grant awards.
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Utilize negotiation skills to reach consensus on grant recipients and funding allocations, considering factors such as potential impact, project feasibility, and community benefit.
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Demonstrate a commitment to promoting the arts and honoring Christine Mathna's legacy through thoughtful grant allocation and support for local artistic endeavors.
Recent Work History
Self-Development Career Pause
Jun 2022 - Apr 2024
Tuscany Region, Italy
Sabbatical
I took some time to re-focus myself and re-direct my life after lockdown. During this time period, I recieved the opportunity to live abroad in Italy for just over a year and took the chance to experience life outside the United States in order to develop myself into a more well-rounded person.
I was not idle during this time. Taking this opportunity meant complex project management. I had to sell my house, which included negotiations, managing contractors, paperwork, meetings, and more. At the same time, I was liasoning with government offices to secure my visa, a place to live abroad, and a position in a language school to learn Italian. While in Italy, I needed to maintain my status and comply with complex laws and regulations, deadlines, and processes, all in a second language and new cultural background. These experiences have taught me invaluable lessons about culture, history, project management, and life. I'm returning to the workforce more refreshed and prepared than ever to engage and contribute to the workforce.